More and more businesses are realizing the importance of transitioning the entirety of their business functions to be more agile and "real-time"; due to this realization, the race is on to find tools and methodologies that facilitate improved ability to react and respond to the world. Much focus has been on the so-called DevOps movement. In the search for what's applicable (and what isn't!), it is time to start looking at humanity's other "operational" endeavors.
This talk examines one of the largest operational systems built to date: the national airspace system. We will look at specific aspects of how controllers (operations teams) work with pilots (developers) to safely move millions of passengers (customers) every year, with an incident rate that would make any business jealous.
In aviation, harsher, increasingly crowded, and often-inclement conditions all require additional training: an instrument rating. This rating allows flight in "the system", as it's referred to, where tolerances are tighter, interactions are faster, operations are orders of magnitude greater, and all of this must be done under the constant change of wind and weather.
We'll examine the specific behavioral and operational elements of this other complex system that has been tamed and look at what's applicable to implementing a DevOps culture in our own industry that can help us enhance our ability to more safely, consistently, and quickly react to changing conditions.
Finally, we'll look at some of aviation's hard-learned lessons and look at ways we can leverage this knowledge to avoid those classes of pitfalls.