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Friday, August 1 • 09:00 - 10:15
Coaching Beyond the Team: Influencing the system (Don Gray, Esther Derby) FULL

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Coaches and ScrumMasters are often hired to help teams. But sometimes the problems facing a team are not of the teams making. Those problems require help from managers to fix. But, managers may not connect the struggles of the team with the environment or management actions. However, telling the managers they are doing things wrong is not a winning strategy to gain their cooperation.

In this session we’ll share techniques to engage managers in problem-solving without blaming them. We’ll explain and practice depicting problems with diagrams such as "The Shape of the Problem". The problem's shape helps us find factors to create the influence diagram and places to intervene. When we know where to intervene, we can use force analysis to consider which actions might work best.

avatar for Esther Derby

Esther Derby

Founder, esther derby associates, inc.
I draw on four decades of experience leading, observing, and living through organizational change. In 1997, I founded esther derby associates, inc. and work with a broad array of clients from Fortune 500 companies to start ups. My approach blends attention to humans and deep knowledge... Read More →

Don Gray

President, n-th Order Systems, Inc
Having worked in software for 30 years I focus my energy and efforts working with executives to create the conditions where teams can flourish developing business value. I facilitate team learning and interdependent work. This includes assessments, embedded coaching, focused coaching... Read More →

Friday August 1, 2014 09:00 - 10:15 EDT